HOA University Privacy Policy

We may collect information directly from you, automatically through your use of the Website, from payment processors or platform providers, or from organizations that provide you with access.

2.1 Information You Provide

We may collect information you choose to provide, including:

• Name;
• Email address;
• Telephone number, if provided;
• Mailing address, if provided;
• Account username and password;
• Association, company, organization, or group affiliation, if provided;
• Board role, professional role, or learning interests, if provided;
• Subscription, enrollment, or access information;
• Course registrations and learning path selections;
• Support requests, form submissions, survey responses, or communications with us;
• Community posts, comments, messages, discussion activity, profile information, or user-generated content;
• Certificate information and completion details;
• Marketing preferences or communication preferences.

2.2 Payment and Billing Information

If you purchase a subscription, course, program, event, or other paid access, payment information may be collected and processed by a third-party payment processor.

We may receive limited payment-related information, such as:

• Confirmation that payment was made;
• Subscription status;
• Billing date;
• Last four digits of a payment card, if provided by the processor;
• Transaction ID;
• Billing contact information;
• Payment failure, cancellation, or renewal status.

We do not intend to store full credit card numbers on HOA University systems.

2.3 Learning and Platform Activity

We may collect information about your use of the Services, including:

• Courses and learning paths viewed or started;
• Course progress;
• Lesson completion;
• Quiz or assessment responses;
• Downloads accessed;
• Certificates earned;
• Login dates and activity;
• Community participation;
• Search activity within the platform;
• User tags, access level, or eligibility status;
• Preferences, saved items, or recommended content interactions.

2.4 Information Collected Automatically

When you use the Website or Services, we or our platform providers may automatically collect technical and usage information, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Referring and exit pages;
• Pages viewed;
• Date and time of visits;
• Session activity;
• Approximate location based on IP address;
• Cookies, pixels, or similar technologies;
• Error logs and diagnostic information.

2.5 Information from Organizations

If you receive access through Organizational Access, we may receive information from the organization, sponsor, management company, employer, association, or group providing access, such as:

• Name;
• Email address;
• Association or organization affiliation;
• Board or organizational role;
• Access eligibility;
• Start or end date of access;
• Status changes affecting access.

We may use Personal Information for the following purposes:

• To create, manage, and secure your Account;
• To provide access to courses, learning paths, subscriptions, resources, certificates, and community features;
• To process payments, subscriptions, renewals, cancellations, and access status;
• To track course progress, completion, certificates, and learning history;
• To personalize your learning experience;
• To recommend courses, learning paths, resources, or content;
• To provide customer support and respond to requests;
• To communicate with you about your Account, subscription, access, courses, updates, and policy changes;
• To send educational, promotional, or marketing communications, where permitted;
• To administer surveys, feedback requests, events, webinars, or learner communications;
• To operate, maintain, improve, and troubleshoot the Website and Services;
• To monitor, moderate, and protect Community Features;
• To enforce our Terms and Conditions, Community Rules, Refund Policy, and other policies;
• To prevent fraud, misuse, unauthorized access, security incidents, or illegal activity;
• To comply with legal, regulatory, tax, accounting, security, or contractual obligations;
• To evaluate and improve our courses, content, platform, user experience, and communications.

We do not sell your Personal Information.

We do not share your Personal Information with unrelated third parties for their independent marketing purposes.

We may share information only as described below.

4.1 Sharing with Parent Companies, Subsidiaries, and Affiliated Entities

We may share Personal Information with HOA University’s parent companies, subsidiaries, affiliated companies, commonly owned entities, related entities, and operational affiliates, including Community Association Management and its affiliated entities, for purposes consistent with this Privacy Policy.

These purposes may include:

• Providing or managing access;
• Supporting learners;
• Verifying eligibility for Organizational Access;
• Administering courses, learning paths, certificates, and resources;
• Communicating with users;
• Improving educational content and user experience;
• Operating, maintaining, and protecting the Website and Services;
• Internal reporting, administration, accounting, legal, compliance, or security purposes.

4.2 Service Providers and Platform Vendors

We may use service providers and platform vendors to help operate HOA University. These providers may process information on our behalf only as needed to provide services to us.

Examples may include:

• Learning management platform providers;
• Website hosting providers;
• Payment processors;
• Email service providers;
• Analytics tools;
• Video hosting tools;
• Customer support tools;
• Security, fraud prevention, and technical service providers;
• Cloud storage or data processing providers.

These service providers are not permitted to use Personal Information for their own independent marketing purposes.

Although you stated that HOA University does not share information with third parties, some operational vendors will necessarily process data to run the platform. This section keeps that distinction clear: we do not sell or independently disclose data, but vendors may process information to provide the website, payments, hosting, email, analytics, and learning platform services.

4.3 Organizational Access

If your access is provided through Organizational Access, we may share limited information with the organization that provided or manages your access, such as:

• Whether your account has been created;
• Whether you are eligible for access;
• Enrollment status;
• Course or learning path completion status;
• Certificate status;
• Access start or end status.

We will not intentionally share your private community messages or support communications with an organization unless needed to operate the Services, address misuse, comply with law, enforce policies, or protect rights and safety.

4.4 Legal, Safety, and Compliance

We may disclose information if we believe it is reasonably necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process;
• Respond to lawful requests from public authorities;
• Enforce our Terms and Conditions, Community Rules, Refund Policy, or other policies;
• Protect the rights, property, security, or safety of HOA University, users, affiliated entities, service providers, or others;
• Investigate fraud, misuse, unauthorized access, security incidents, or illegal activity;
• Defend against legal claims.

4.5 Business Transfers

If HOA University is involved in a merger, acquisition, sale of assets, restructuring, financing, bankruptcy, transfer of ownership, or similar transaction, Personal Information may be transferred as part of that transaction, subject to applicable law.

HOA University and its platform providers may use cookies, pixels, local storage, and similar technologies to operate the Website and improve the user experience.

These technologies may be used to:

• Keep you signed in;
• Remember preferences;
• Track course and platform activity;
• Understand how users navigate the Website;
• Improve performance and functionality;
• Support analytics and troubleshooting;
• Support marketing or communications where permitted.

You may be able to restrict or disable cookies through your browser settings. Some Website or learning portal features may not work properly if cookies are disabled.

A separate Cookie Policy may provide more detail about the types of cookies and technologies used.

We may use your contact information to send educational updates, course announcements, learning reminders, newsletters, promotions, event notices, or other communications related to HOA University.

You may unsubscribe from marketing emails by using the unsubscribe link in the email or following the instructions provided in the communication.

Even if you opt out of marketing communications, we may still send non-marketing communications, such as account notices, subscription notices, course access notices, password resets, policy updates, security notices, support responses, and transactional communications.

If you post, comment, upload, message, or otherwise participate in Community Features, your content and profile information may be visible to other users depending on the settings and structure of the community area.

You should not post confidential, sensitive, personal, privileged, association-specific, legal, financial, collection, violation, owner account, or private board information in Community Features.

We may monitor, moderate, edit, remove, archive, or restrict community content in accordance with our Terms and Conditions and Community Rules.

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information.

However, no website, platform, transmission, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for using strong passwords, keeping login credentials confidential, and accessing HOA University through secure devices and networks.

We retain Personal Information for as long as reasonably necessary to:

• Provide the Services;
• Maintain your Account;
• Track course progress, completion, and certificate history;
• Manage subscriptions and billing records;
• Provide customer support;
• Comply with legal, accounting, tax, reporting, and contractual obligations;
• Resolve disputes;
• Enforce agreements and policies;
• Maintain security and prevent misuse;
• Support legitimate business operations.

We may retain certain information after your Account is closed, such as transaction records, certificate records, completion history, legal records, backup data, security logs, or information necessary to comply with our obligations.

Community posts or user-generated content may remain visible or archived unless removed by us or deleted where deletion is available and appropriate.

Depending on your location and applicable law, you may have rights regarding your Personal Information, such as the right to:

• Access certain Personal Information;
• Correct inaccurate information;
• Request deletion of certain information;
• Object to or restrict certain processing;
• Opt out of marketing communications;
• Request information about how your data is used or shared.

You may update certain Account information through your Account settings.

To make a privacy request, use the contact method provided on the HOA University Website or learning portal. We may need to verify your identity before responding.

Some information may not be deleted if retention is required or permitted for legal, security, tax, accounting, contractual, certificate, dispute resolution, fraud prevention, or legitimate business purposes.

HOA University is intended for adults and is not directed to children under 13.

We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

The Website or Services may contain links to third-party websites, platforms, videos, resources, payment pages, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. You should review the privacy policies and terms of those third parties before using them.

We may use analytics tools to understand how users interact with the Website and Services, improve platform performance, identify popular content, troubleshoot issues, measure marketing effectiveness, and improve the learner experience.

Analytics information may include device information, browser information, pages viewed, session activity, referral sources, approximate location, course activity, and other usage information.

Where possible, analytics information may be aggregated or de-identified.

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for how such signals should be handled, the Website may not respond to Do Not Track signals.

You can control certain tracking technologies through browser settings, cookie settings, or tools provided by applicable third-party platforms.

HOA University is operated from the United States. If you access the Website or Services from outside the United States, you understand that your information may be processed, stored, and transferred in the United States or other locations where our platform providers or service providers operate.

By using HOA University, you consent to the processing and transfer of your information in accordance with this Privacy Policy and applicable law.

We may update this Privacy Policy from time to time.

When we update the policy, we will revise the “Last Updated” date. Changes become effective when posted unless otherwise stated.

Your continued use of HOA University after changes are posted means you acknowledge the updated Privacy Policy.

If we make material changes, we may provide additional notice, such as email notice, website notice, or learning portal notice.

Questions about this Privacy Policy may be directed to:

HOA University, LLC
P.O. Box 77918
Charlotte, NC 28271