HOA University Cookie Policy

HOA University may use cookies and similar technologies to:

• Keep users signed in;
• Maintain secure login sessions;
• Remember cookie preferences;
• Support payment and subscription transactions;
• Track course progress and learning activity;
• Support platform functionality;
• Improve website performance;
• Understand how users navigate the Website;
• Measure traffic and engagement;
• Improve courses, resources, and user experience;
• Support security, fraud prevention, and troubleshooting;
• Provide relevant communications or marketing where permitted.

Some cookies are necessary for the Website and learning portal to function. Others are optional and may be used for analytics, performance, functionality, or marketing.

4.1 Strictly Necessary Cookies

Strictly necessary cookies are required for the Website, learning portal, account access, security, payment processing, and core platform features to work properly.

These cookies may be used to:

• Keep you logged in;
• Protect against cross-site request forgery or similar security risks;
• Remember your cookie settings;
• Process payments;
• Maintain secure sessions;
• Support access to purchased or assigned courses;
• Enable the learning platform to function.

Because these cookies are essential, they generally cannot be disabled through the Website’s cookie tools. You may be able to block them through your browser, but doing so may prevent parts of the Website or learning portal from working properly.

4.2 Functional Cookies

Functional cookies allow the Website or learning portal to remember choices you make and provide enhanced features.

These cookies may be used to:

• Remember login details or preferences;
• Save language or display settings;
• Support chat or support tools;
• Maintain course navigation preferences;
• Remember whether certain notices or popups have been shown;
• Improve the usability of the learning experience.

If functional cookies are disabled, some features may not work as intended.

4.3 Analytics and Performance Cookies

Analytics and performance cookies help us understand how users interact with HOA University.

These cookies may collect information such as:

• Pages viewed;
• Referring pages;
• Time spent on pages;
• Course or resource engagement;
• Browser and device type;
• Approximate location based on IP address;
• Error activity;
• Navigation patterns.

We use this information to improve the Website, learning portal, courses, resources, and overall user experience.

Analytics information may be aggregated or de-identified where possible.

4.4 Marketing and Targeting Cookies

Marketing and targeting cookies may be used to help us understand the effectiveness of marketing campaigns, measure visits from ads or social media, and deliver more relevant content or advertising.

These cookies may be placed by HOA University or by marketing platforms we use.

They may help us:

• Measure campaign performance;
• Understand whether users arrived from an advertisement, email, or social media post;
• Avoid showing the same promotional content repeatedly;
• Show more relevant ads or content where permitted;
• Build audiences for future marketing efforts.

If you disable marketing cookies, you may still see advertisements or promotional messages, but they may be less relevant.

4.5 Third-Party Cookies

Some cookies may be placed by third-party service providers that help us operate HOA University.

These may include:

• Learning management platform providers;
• Payment processors;
• Video hosting providers;
• Analytics providers;
• Email marketing or communication tools;
• Website hosting and security providers;
• Customer support or chat providers;
• Advertising or social media platforms, if used.

These providers may use cookies or similar technologies according to their own privacy and cookie policies. We do not control third-party cookies after they are placed by those providers.

5.1 Platform and Strictly Necessary Cookies

5.2 Payment Processing Cookies

If HOA University uses Stripe or another payment processor, payment-related cookies may be used to process transactions securely.

5.3 Video and Course Delivery Cookies

If course videos are hosted through Vimeo, LearnWorlds, Synthesia embeds, or another video platform, cookies or similar technologies may be used to deliver video content and measure playback activity.

If another video platform is used, that provider may use similar cookies or local storage technologies.

5.4 Security Cookies

Security providers may use cookies to protect the Website, verify legitimate traffic, and prevent abuse.

5.5 Analytics Cookies

HOA University may use analytics tools such as Google Analytics or similar services.

If HOA University uses other analytics tools, similar analytics cookies may be used.

5.6 Support, Chat, or Communication Cookies

If HOA University uses a support chat, help desk, or messaging tool, cookies may be used to support conversations and remember chat history.

Examples may include cookies from tools such as Intercom, Zendesk, Tawk.to, Freshchat, Olark, or similar providers if those tools are enabled.

5.7 Marketing and Advertising Cookies

If HOA University uses advertising platforms, social media pixels, or marketing automation tools, cookies or pixels may be used to measure campaign performance and support relevant advertising.

Examples may include Google Ads, Meta/Facebook Pixel, or similar tools if enabled.

Depending on your location and the tools enabled on the Website, you may see a cookie banner or cookie preference tool.

Where available, you may choose to accept or reject certain categories of cookies, such as analytics or marketing cookies. Strictly necessary cookies may remain active because they are required for the Website and learning portal to function.

You can also control cookies through your browser settings. Most browsers allow you to:

• View cookies;
• Delete cookies;
• Block cookies;
• Block third-party cookies;
• Set preferences for specific websites;
• Clear cookies when closing the browser.

Disabling cookies may affect your ability to log in, access courses, view videos, complete purchases, track progress, or use certain features.

You can manage cookies using your browser’s settings or help menu. The process varies by browser and device.

Common browser support pages include:

• Google Chrome cookie settings;
• Microsoft Edge cookie settings;
• Safari cookie settings;
• Mozilla Firefox cookie settings;
• Android browser cookie settings;
• iOS Safari cookie settings.

Because browsers update their settings and instructions over time, you should refer to your browser’s current help documentation for the most accurate guidance.

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for how websites should respond to these signals, HOA University may not respond to Do Not Track signals.

You can still manage cookies through browser settings, cookie preference tools, and applicable third-party opt-out tools.

We may update this Cookie Policy from time to time to reflect changes in technology, law, our Website, our learning platform, or the cookies and tools we use.

When we update this Cookie Policy, we will revise the “Last Updated” date.

Your continued use of HOA University after changes are posted means you acknowledge the updated Cookie Policy.

This Cookie Policy should be read together with our Privacy Policy, which explains how HOA University collects, uses, discloses, protects, and retains Personal Information.

Privacy Policy: hoa.university/privacy

Terms and Conditions: hoa.university/terms

Questions about this Cookie Policy may be directed to:

HOA University, LLC
P.O. Box 77918
Charlotte, NC 28271